Privacy Policy – Kumbai B.V.

 

Last Updated June 25^th 2025

This Privacy Policy explains how Kumbai B.V./Kumbai LLC collects, processes, and uses your personal data. It applies to the Kumbai website (www.Kumbai.io) and the Kumbai mobile app. In this document, “Kumbai” refers to Kumbai B.V./Kumbai LLC

We value your privacy and strive to ensure the confidentiality of your information. Our commitment is to be transparent about how we handle your personal data, why we collect it, and how you can manage it.

 

Personal data

Personal data refers to any information related to an identified or identifiable person.

What data does Kumbai collect and why?
Kumbai processes only the personal data necessary to provide the services you request. Additionally, we use this data to enhance our services and tailor them to your needs (set up, manage and offer services that meet your needs). We may also retain data to comply with legal obligations.

Kumbai collaborates with various partners, including IT service providers, to maintain and improve our technology infrastructure and security.

Who does Kumbai collect personal data from?
We collect personal data from:

1. Customers using our taxi services.
2. Taxi drivers.
3. Representatives of business partners.
4. Visitors to our website.
5. Employees and job applicants.

How does Kumbai collect personal data?
Kumbai may collect your personal data in the following situations:

• When you contact us by phone.
• When you book or use our services.
• When you sign a service agreement or partner agreement with Kumbai.
• When you communicate with us via email or our contact forms.
• When you use Kumbai’s website, mobile app, or other digital services.
• When you interact with Kumbai’s social media platforms or leave a review.

Legal basis and purpose of data processing
Kumbai processes your personal data for various legitimate purposes, including:

• Fulfilling agreements, such as booking a taxi ride.
• Improve service quality, such as reducing waiting times.
• Ensuring the safety of drivers and passengers.
• Complying with legal requirements (e.g., tax regulations).
• Improving our website and customer experience.
• Preventing fraud and ensuring security.

Data security
Kumbai will gather and handle data using appropriate technical and organizational safeguards to ensure the security of personal information. These measures protect against unauthorized or unlawful processing (such as cyber threats) as well as accidental loss, destruction or damage.

Cookies and website data collection
Kumbai uses cookies to improve website functionality and user experience.

• Functional cookies ensure smooth website performance.
• Analytical cookies help us analyze user behavior to optimize services.

We use tools to track how users engage with our website and mobile app. These tools may collect data such as IP addresses or mobile IDs.
Users can opt out of cookies by adjusting their browser settings.

Newsletter and communication
Users can subscribe to our newsletter (if available) to receive updates about promotions, services, and other relevant news. Subscriptions require explicit consent, and users can unsubscribe at any time.

Third-Party data Sharing
For the purposes outlined in this Policy, Kumbai may disclose your personal data to third parties, including but not limited to:

• Service-related third parties – organizations relevant to the services we provide.
• Regulatory and legal compliance – entities we engage with to fulfill legal and regulatory obligations.
• Third-Party suppliers – service providers that assist with processing personal data, such as IT providers, communication service providers, or other outsourced support services.

Kumbai ensures that personal data is shared with these third parties only for the purposes and legal grounds stated in this Policy. Any third party receiving your personal data is independently responsible for compliance with privacy regulations. Kumbai is neither responsible nor liable for how these third parties process your data. However, if a third party acts as a data processor on behalf of Kumbai, a data processing agreement will be established to ensure compliance with applicable legal requirements.

External websites and third-party privacy policies
Kumbai’s website may contain links to external websites. However, Kumbai I is not responsible for how those websites handle personal data. Users should review the privacy policies of any external sites they visit.

Data retention policy
Kumbai does not retain personal data longer than necessary for the purposes for which it was collected.

Your rights
When your personal data is collected and processed, you are entitled to the following rights:

• Right to information – you have the right to be informed about how your personal data is collected and used.
• Right to access – you may request access to and copies of the personal information stored in our records.
• Right to rectification – if you believe your personal data is inaccurate or incomplete, you can request corrections or updates.
• Right to erasure – you may request the deletion of your personal data at any time.
• Right to withdraw consent – you can withdraw your consent for data processing by contacting our us at info@kumbai.io.
• Right to restriction of processing – you can request that the processing of your personal data be limited or suppressed.
• Right to data portability – you have the right to obtain and transfer your personal data for use across different services.
• Right to object to marketing – you may opt out of receiving personalized marketing communications.
• Right to lodge a complaint – if you are dissatisfied, you have the right to file a complaint with the local data protection authority.

Please note that these rights are not absolute, and in certain situations, Kumbai may be legally required to deny requests to comply with regulatory obligations.

 

 

Payment Methods

Kumbai offers two methods of payment for rides

a. Card Payment (Default Option)

• Your fare is automatically calculated and charged at the end of the ride using the payment method you selected in the app.
• Accepted Cards:
  • Local Curaçao debit and credit cards
  • International Visa, MasterCard, and American Express cards
  • Digital wallets (if available)

All transactions are securely processed through our PCI-compliant system.

b. Cash Payment to Driver

• Drivers have the option to accept cash payments directly from riders.
• You may choose “Cash” as your payment method when booking the ride in the app (if available).
• Please ensure you have exact change as drivers may not carry large amounts of cash.
• Cash payments are final and must be paid at the end of the trip. Failure to pay may result in account suspension or legal action.

Fare Estimates and Final Charges

• The fare shown before the ride is an estimate. The final fare may vary depending on:
  • Route taken
  • Traffic conditions
  • Extra stops or waiting time

After each trip, a receipt will be issued via email or in-app (for card payments).

No Refund After Ride Completion

• All payments—cash or card—are final. No refunds will be issued.
• Dissatisfaction with the ride, the driver, or the fare amount does not qualify for a refund.
• You are encouraged to review your trip before confirming payment.

Disputes

Only fraudulent charges or technical errors can be submitted for dispute by emailing support@kumbai.io within 48 hours. A review does not guarantee a reversal.

International Transactions – Best Practices

If you’re using a card from outside Curaçao:

• Enable international/online purchases on your card in advance.
• Use cards that minimize foreign transaction fees.
• Note that all charges are made in ANG (Netherlands Antillean Guilder). Your bank may charge a conversion fee.
• Always verify your final charge in your bank statement after currency conversion.

Failed or Declined Payments

• If a card payment fails, your ride will be marked unpaid, and your account will be restricted until the balance is cleared.
• Kumbai may retry the charge or pursue collection via other legal channels if needed.

Driver Tips

• You may tip your driver via the app after a card ride, or give cash tips directly.
• All tips go 100% to the driver.

Promotions and Ride Credits

• Promo codes and ride credits are non-refundable and non-transferable.
• They have no cash value and must be applied before the ride is completed.

 

Cancellation Policy

At Kumbai B.V., we value your time and aim to provide a reliable, transparent experience for all users. To ensure fairness to both passengers and service providers, the following cancellation policy applies to all taxi, shuttle, and tour bookings made via the Kumbai app or website.

Free Cancellation Window
You may cancel your booking free of charge up to 24 hours before the scheduled pickup time.

Late Cancellation & No-Show Fees

• Late Cancellation (within 24 hours): Cancellations made less than 24 hours before pickup will be charged 50% of the total booking amount.
• No-Show: If the passenger is not present at the designated pickup location within 10 minutes of the scheduled time, it will be treated as a no-show, and 100% of the fare will be charged. Drivers are not obligated to wait beyond this window.

Cancellations by Kumbai B.V.
In rare cases where Kumbai B.V. or the assigned driver must cancel the service (e.g., mechanical failure, driver unavailability, or route closure), the customer will be notified immediately and offered:

• A rescheduled service at no additional charge, or

Policy Amendments
Kumbai B.V. reserves the right to amend this cancellation policy at any time. All updates will be posted at www.kumbai.io/terms-and-conditions. Continued use of the platform after such changes constitutes acceptance of the updated terms.

Privacy Policy Updates
This Privacy Policy may be updated periodically to take into consideration changes in legislation, technology or other issues that may arise. The most recent version will always be available on the Kumbai’s website.